‘Good’ rating for Bury’s Reablement Service

Inspectors from the Care Quality Commission have given Bury’s Reablement Service the second top rating of ‘Good’.

The social care watchdog said four elements – Safe, Caring, Responsive and Well-led – were good, while Effective was ‘outstanding’.

The council’s Reablement Service helps residents to regain skills and confidence following illness and to stay independent and living at home for up to six weeks. The service usually supports between 80-90 people at any one time.

The CQC’s report says: “People told us that they felt safe. People received reliable, consistent and flexible support from staff who knew them well. Sufficient numbers of staff were available to help ensure people's assessed needs were met so that progress in their health and well-being was maintained.

“The service was always looking for creative and innovative ways to improve the service by looking at ways to streamline service delivery and fully use staff time. This was achieved by working with the local hospital, doctors, community based professional and other local authorities. This included ways of reduce people's social isolation.

“Staff received the training and support from the service to help support people safely and effectively. The service worked closely with other healthcare professionals to help ensure that people received the service they needed quickly.”

The CQC said that the people they spoke to were very happy with the support provided, did not raise any complaints or concerns about the service.

“They told us they could make decisions about their individual support to help regain their confidence and independence. People told us caring and compassionate staff supported them. People were involved in developing their goal plan. The documentation clearly showed where people were making progress and this was important to them.

“Once agreement to the service was reached an assessment co-ordinator assessed the person's needs and made sure the equipment and support they needed was in place to help promote their independence as quickly as possible.

“There were effective systems in place to monitor and review the quality and health and safety of the service. Staff members we spoke with said that the registered manager, deputies and coordinators were very approachable and supportive.”

Councillor Andrea Simpson, cabinet member for health and wellbeing, said: “Looking after our most vulnerable people is our highest priority, so we are delighted to have received such a positive report from the Care Quality Commission and to know that our residents are receiving a good service. My thanks and congratulations go to all our staff who work tremendously hard to provide residents with the services and dignity they deserve.”

ENDS

Press release issued: 3 July 2017.