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New case study: The municipality of Eskilstuna and web-based self service as part of a teacher-led training

What began in 2010 with migration to a new technical platform has now grown to become an extensive training portal. Find out how the municipality of Eskilstuna is using ComAround's web-based self service solution, ComAround Zero™, as part of its instructor-led training courses and to provide support for its users on questions about IT, telephone service, business support and more.

This case study describes how the municipality of Eskilstuna built up its organisation around the Training Portal and how they work with self service as part of their instructor-led training courses. The municipality of Eskilstuna also describes how they market the Training Portal and make it accessible to staff at the municipality so that more people can get help 24 hours a day.

Click here to get the full case study

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Topics

  • Data, Telecom, IT

Categories

  • zero level support
  • our customers

Contacts

Therese Walve

Press contact Marketing Manager +46858088631

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Part 1 – A Helpful IT department in an operation facing major challenges

The municipality of Järfälla in Sweden has implemented a major internal change of IT. This has resulted in dissatisfaction among users. The IT department at the municipality of Järfälla has chosen to introduce Zero Level support in order to create a happier organisation and a more positive image for the IT department.

Part 2 – Web-based self service in the public sector

The municipality of Järfälla in Sweden has opted to introduce Zero Level support for its operations. In my first blog, I explained about the the IT department's organisation, targets, challenges and support methods. In this blog, I will be looking at how they use web-based self service at present before the introduction of Zero Level support.