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New case study: The municipality of Eskilstuna and web-based self service as part of a teacher-led training

What began in 2010 with migration to a new technical platform has now grown to become an extensive training portal. Find out how the municipality of Eskilstuna is using ComAround's web-based self service solution, ComAround Zero™, as part of its instructor-led training courses and to provide support for its users on questions about IT, telephone service, business support and more.

This case study describes how the municipality of Eskilstuna built up its organisation around the Training Portal and how they work with self service as part of their instructor-led training courses. The municipality of Eskilstuna also describes how they market the Training Portal and make it accessible to staff at the municipality so that more people can get help 24 hours a day.

Click here to get the full case study

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Topics

  • Data, Telecom, IT

Categories

  • zero level support
  • our customers

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