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GTR invites season ticket holders to claim compensation for May timetable disruption

Press release   •   Sep 25, 2018 09:39 BST

Thameslink has turned a corner in reliability since the problems in May and June

Govia Thameslink Railway (GTR) is inviting season ticket holders on Great Northern and Thameslink to claim additional compensation for the May timetable disruption in the latest phase of the industry scheme.

GTR has already contacted 63,000 passengers for whom it has postal and email addresses.

Now other season ticket holders, who have not yet been contacted by GTR, can visit to see if they qualify and make a claim.

Qualifying passengers will need to have held a season ticket for travel from the most affected stations between 20 May and 28 July and will receive money back based on the equivalent cost of one to four weeks’ rail travel.

As previously announced, the scheme will be opened in a later phase to regular travellers, such as part-time workers, who do not have a season ticket. Passengers who have made a minimum of three days’ return travel in any week will qualify for a refund.

Passengers without season tickets have been advised to retain any tickets, receipts or other proof of travel where possible to support an application.

Reliability and frequency of services on Thameslink and Great Northern has improved since May, with over eight out of 10 trains arriving on time, and 200 additional services in operation.

Chief Executive Officer Patrick Verwer said: “We are sorry for the disruption caused by the May timetable change and would urge affected season ticket holders who haven’t already heard from us to claim through our compensation website.

“We have turned a corner in terms of performance and services are now more punctual.”


Editor’s notes

  • Qualifying season ticket holders should make their claim by 30 November 2018.
  • Passengers who don’t hold season tickets will be able to make a claim later this year. In the meantime, passengers should visit which has useful information about the scheme including an online eligibility checker tool.

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria,,,