• Spending rises +1.5% on the year in February, up from +0.4% in January • Expenditure through e-commerce channels continues to increase (+3.2%), while face-to-face spending falls again (-3.0%) • Recreation & Culture (+3.3%) and Hotels, Restaurants & Bars (+1.2%) see further increases in spend on an annual basis
Three major trends shaping the future of retail identified by the report are outlined below: 1. Customers want personalised shopping experiences across all touch points 2. There is growing demand for social shopping experiences 3. Mobile technology has the potential to bridge the gap between online and offline retail experiences
One third of British travellers caught in airport ‘Squanderlust’ spending