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Govia Thameslink Railway announces details of compensation for Great Northern and Thameslink passengers

Press Release   •   Jul 13, 2018 15:32 BST

GTR has today announced details of an additional industry compensation scheme for those season ticket holders on Great Northern and Thameslink most affected by issues relating to the introduction of the May timetable.

Refunds on fares are being offered to customers in agreement with the Department for Transport and in recognition of the recent disruption.

The scheme will be funded by the rail industry, including GTR, with the amount of compensation to be paid calculated according to the level of disruption since the start of the new May timetable.

Qualifying passengers will have to have held a season ticket for travel between 20 May and 28 July and will receive money back based on the equivalent cost of one to four weeks’ rail travel.

GTR will administer the scheme for the industry and, to make the process as simple as possible for passengers, will start to contact qualifying passengers they have identified by the end of August and will advise them of their refund amount and seek payment details. The scheme will then be opened later for passengers to submit claims.

Passengers can find full details of the compensation package, including a list of stations in the scheme, at www.thameslinkrailway.com/industrycomp or www.greatnorthernrail.com/industrycomp

Nick Brown, GTR Chief Operating Officer, said: “We apologise to passengers for the poor level of services since the introduction of the May timetable. In recognition of this we will be refunding fares according to the level of disruption on Great Northern and Thameslink routes. This compensation is offered in addition to our usual Delay Repay compensation for journey delays of 15 minutes or more and enhanced compensation for season tickets holders.”

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Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com