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95% of executives surveyed already use AI in customer service processes; 83% expect developments to accelerate rapidly in the coming years
Job profiles in customer service and call centers will change on a massive scale in Germany alone
Asian companies have a growing lead; in Europe, regulatory constraints slow down progress
Munich, May 2025: Customer service is another of t
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Roland Berger publishes defence study and positions itself as a strategic partner to support Europe’s necessary defence transformation
Coordinated, pan-European action among policymakers, defence companies, and non-defence industries is essential to meet new warfare paradigms and secure Europe’s resilience
Europe could be ready to produce industrial output needed to reach the d
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Investments have increased sixfold since 2023, but only 27% of organizations have fully integrated Generative AI in their operations and workflows.
Key challenges revolve around data quality and management, problems integrating AI in existing systems, and the talent scarcity
The solution lies in a dual-pronged strategy: Adopting customized AI applications while systematically
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Chinese suppliers lead with 5.7%, while Europe (3.6%) and South Korea (3.4%) lag behind
Stagnant volumes, the delayed transition to electric vehicles, and geopolitical uncertainties identified as key challenges
Margins expected to remain lower; strategic business model adjustments necessary for continued success
Munich, May 2025: The global automotive supplier industry conti
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Major regional differences: 85% of consumers in China are optimistic, while 52% in Germany feel pessimistic Customers value online channels for their price, convenience and product variety, while offline channels are better for advice and shopping experience Retailers and brands must optimize their online and offline offerings to stay competitive
Mun
It’s that time of year again: The winners of the Microsoft Intelligent Manufacturing Award (MIMA) for 2025 have been chosen and get presented on the website www.MIMAwinners2025.com. The coveted prize, which Microsoft Germany awards together with the strategy consultancy Roland Berger, honors innovative manufacturing companies. This year, for the sixth time, MIMA is honoring groundbreaking solution
Experienced marketing and communications leader joins Global Management Team Extensive expertise in strategic brand management, digital strategy, and international corporate communications
Munich, March 2025 – Roland Berger strengthens its global marketing and communications strategy with the appointment of PhD Julia Sosnizka as Global Head of Marketing & Communications. Sosnizk
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The automotive markets of China, North America, Europe and the Global South are drifting apart, calling for new approaches across the global auto industry
Seventy percent of new cars sold globally will be battery electric vehicles by 2040; despite current challenges, Europe could exceed a 90 percent share sooner with the current legislature
Chinese automakers will have captured
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49% of companies still see their GenAI implementation as immature
GenAI’s greatest potential is seen to lie in automation (93%) and in quality improvement (87%) in the “customer relations, sales & marketing” functions
55% of surveyed managers expect GenAI to have a strong impact on job profiles as soon as it filters down through all corporate functions
Munich, September
Munich, July 2024: Global management consultancy Roland Berger announces that the company’s net-zero emissions reduction target has been scientifically approved by the Science Based Targets initiative (SBTi). This validation underlines that Roland Berger’s climate targets are ambitious and in line with the United Nation’s Paris Climate Agreement to limit global warming to 1.5 degrees Celsius above
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The average share of electric cars in new registrations rose from 14% to 20%, but some major markets saw a decline in this metric
Charging infrastructure growth is struggling to keep up in many countries, although 81% of consumers say EV charging has become easier in the past six months
China continues to lead our EV Charging Index ranking. Many established e-mobility nations
Edeltraud Leibrock is appointed as a member of the Global Board of Managing Directors responsible for Innovation, effective August 1, 2024
Hasmeet Kaur switches to the automotive industry and joins filter specialist Mann+Hummel
Munich, June 2024: Edeltraud Leibrock, Partner in Roland Berger’s Digital platform, will be appointed to the Global Board of Managing Directors. In
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Trump's trade policies could trigger a vicious cycle of protectionism and thwart international division of labor
Extending the Tax Cuts and Jobs Act (TCJA) would keep the tax burden low but increase US debt by USD 3.4 trillion by 2035
Possible cutbacks to the Inflation Reduction Act (IRA) could affect incentives for electric vehicles and renewable energies
Munich, May 2024:
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Demand for important minerals such as lithium, nickel and copper will be as much as 15 times higher in 2040 than in 2020
Uncertainties around electric vehicle sales growth, technology disruption and price risks as well as long project lead times make resource planning difficult
Roland Berger study analyzes the commodity market and demand trends and outlines solutions to mitigat
Abu Dhabi, March 2024: Global management consultancy Roland Berger, announced the inauguration of its new office in Abu Dhabi, marking a significant milestone in its regional expansion and underscoring its commitment to the emirate. Situated in Abu Dhabi’s fast-growing Abu Dhabi Global Market (ADGM) financial district, this strategic move brings Roland Berger’s regional office count to five, joini
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Having fallen 24% in 2023, activity in the sector is on the rise again thanks to catch-up effects, economic recovery and easier financing conditions
Investment targets are growing more attractive, with a particular focus on the technology and pharma industries
Transactions are expected mainly in the small- and mid-cap segments, where less debt financing is needed
Munich, Ma
Munich, March 2024: The winners of the Microsoft Intelligent Manufacturing Award (MIMA) 2024 have been announced and will be presented on the website www.MIMAwinners2024.com from today. This is the fifth time that Microsoft Germany and the strategy consultancy Roland Berger have awarded their coveted prize to pioneering solutions for the manufacturing industry. The winners were selected by a high-
Munich/Oxford, March, 2024: Roland Berger has successfully completed its acquisition of Amane Advisors, a strategic consulting firm specializing in water, and resource and energy recovery. With the acquisition of Amane Advisors, Roland Berger strengthens its expertise and offering in water consulting and builds a leading position in this field. The two consulting firms are a strategic and geograph
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52% of consumers surveyed expect their consumer spending to increase in 2024 – partly driven by high inflation
Just under a third (32%) expect to increase their spending on healthy eating
45% plan to visit physical supermarkets more often
Munich, February 2024: Consumer behavior for 2024 is more diverse than ever – their expectations and the way they spend money vary signif
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Decarbonization of the world's 1,000 biggest CO2 emitters would achieve around a third of the emissions reduction required to reach the 1.5°C target
The cost of this would be between USD 7.5 trillion and USD 10.5 trillion, spread over 26 years
New study shows how a trend reversal in global CO2 emissions can be achieved
Munich, January 2024: The 1,000 most CO2-intensive ind