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Last call for season ticket holders to claim compensation

Press release   •   Nov 07, 2018 11:50 GMT

Season ticket holders on Great Northern and Thameslink have until 30 November to claim up to four weeks’ worth of fares as additional compensation for disruption earlier this year following the introduction of the May 2018 timetable.

Govia Thameslink Railway (GTR) is urging those travelling from the most affected stations between 20 May and 28 July to visit railcompensation.thameslinkrailway.com to see if they qualify and make a claim by the end of November.

On Tuesday 26 November, GTR plans to open the scheme to regular travellers, such as part-time workers, who did not have a season ticket during the disruption. Passengers who made a minimum of three days’ return travel in any one week could qualify.

Those who do not have their tickets from the qualifying period can provide other proof of travel. Further information is available on our website including frequently asked questions and a quick and easy to use eligibility checker.

Reliability and frequency of services on Thameslink and Great Northern has improved since May, with over eight out of 10 trains arriving on time, and 200 additional services in operation.

Chief Executive Officer Patrick Verwer said: “I would urge affected season ticket holders to claim through our website while the scheme is still open.”

Ends

Govia Thameslink Railway

Govia Thameslink Railway (GTR) operates Thameslink, Great Northern, Southern and Gatwick Express services as follows:

  • Thameslink – services between Bedford and Brighton, Luton/St Albans and Sutton, Wimbledon and Sevenoaks
  • Great Northern – services between London and Welwyn, Hertford, Peterborough, Cambridge and King’s Lynn
  • Southern – services between London and the Sussex coast (Brighton, Worthing, Eastbourne, Bognor Regis, Hastings) and parts of Surrey, Kent and Hampshire (Ashford International, Southampton, Portsmouth)
  • Gatwick Express – fast, non-stop direct services between Gatwick Airport and London Victoria

www.southernrailway.com, www.thameslinkrailway.com, www.gatwickexpress.com, www.greatnorthernrail.com