UK BUSINESSES FAILING IN THEIR DUTY TO PEOPLE WHO STAMMER
STAMMA are launching ‘End Phone Call Nightmares’ campaign, on 22nd October, claiming that millions of calls made by people who stammer are mishandled every year. Businesses have a legal duty to anticipate and act on the needs of disabled customers so they can access services. Despite this, the report found that 65% calls reported in their survey were mishandled.