Press release -

Globee在大马招聘数百人居家办公

吉隆坡，2020年8月3日 -- Everise和UBASE的合资企业Globee 是新一代的多语言客户服务中心。马来西亚的失业率最近创下十年新高，在2020年4月上升至3.9%，即60万名无业人士。虽然如此，马来西亚的业务流程外包（Business Process Outsourcing；BPO）市场价值仍然预计在2021年上升至14亿美元[1]，也是Globee在当地适合设立业务流程外包 (BPO) 企业的好据点。

在2019年尽管在新型冠状病毒所带来的各种限制之下，截至2020年5月30日为止, Globee的年度营业额同比增长高达接近250%。目前，Globee正在马来西亚展开招聘活动，计划招收数百名员工，预计在2020年12月将当地员工总数增加至740人。

马来西亚是一个拥有得天独厚地理位置与温和气候的国家，吸引着许多来自亚洲各地的人才，也是Everise设立服务中心的优选之一。Everise在马来西亚有过半数的客户服务员工来自于日本、台湾、南韩三个东亚国家，以它囯母语者为客户提供服务。其中，Everise通过Globee在马来西亚雇佣着逾250名来自日本的员工，是马来西亚全国拥有最多日本籍员工的公司之一。这意味着Everise可从马来西亚全面支持亚洲的客户业务。这些客户当中包括运输、游戏、消费类电子产品、金融科技等行业的公司。

另外，Everise也是受员工爱戴的一家企业。Everise的首席执行官在职场点评网站Glassdoor上有着94%的高评分。Globee在5月份的离职率下降至仅仅1.9%，而该公司的KPI达成率（测量是否达成客户所设的目标的指数）则上升至76%。

新冠疫情期所带的冲击

Everise首席执行官Sudhir Agarwal表示：“我们一直以来都在运作方面作好准备，所以即使在新冠疫情之下,我们的员工也可以安心地进行居家办公，仍然能够正面迎接目前的经济环境，继续成长。”

Everise在今年3月的两周内成功的让全球逾1万2千名员工中的90%转换成居家办公模式，以桌面即服务(Desktop as a Service；DaaS)方式，安全地进行工作。这次的应变，无疑是让Everise能够顺利的迎接来自企业客户的新增需求的要素。

Sudhir Agarwal表示：“我们是一家以人为本的公司，创业创新的精神也是我们的企业DNA。我们在危机时期中必须时刻铭记这些价值观，以提供卓越的品牌体验。”

打造个性化的客户接触点

Everise在马来西亚的运作可支持当前在亚洲的市场趋势。亚洲的顾客最近越来越熟悉新科技，对客户服务的要求也越来越高。他们要求品牌以一致的方式对客人沟通，也要求品牌提供方便的全渠道服务体验。

多数的企业都忽视的一点是，顾客在一个品牌的各种接触点上都要求该品牌对自己有深入的了解。比如说，顾客在购买一个品牌的商品后，会期望下一次购买同一个品牌的新产品时无需再次输入个人资料，或再次解答繁琐的问题。

以传统的方式提供多样化的顾客沟通渠道有各种困难，因此仅有35%的企业正在为顾客提供全渠道服务体验。特别对积极扩张国际市场的企业而言，提供语音、电邮、在线短信、视频、社交媒体等沟通渠道所需的成本可是价格不菲。

不过， Everise具有各种优势，可以帮助企业提供此类的客户体验。特别是位于马来西亚的据点，可提供完善的解决方案。企业可以透过Everise所提供的各种沟通渠道，以便顾客能够按照个人喜好与品牌进行互动。

Everise能在任何渠道商记录着顾客的资料，并使用数据和资料分析，帮助企业提供有一贯性的全渠道服务体验，让品牌与客户的各个接触点都天衣无缝。Everise能集合与分析顾客对企业品牌的印象和评价，成为支持企业成长的伙伴。

通过Globee，Everise正在发掘马来西亚多元化的人才鼎力支持马来西亚的业务流程外包 (BPO) 行业发展。有意加入Everise的求职者，敬请浏览weareeverise.com。

[1]The Borneo Post

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关于Everise

Everise是一家全球性客户服务公司，带动着财富500强企业、独角兽企业、高成长的创业型企业的客户服务的锐变。Everise是新一代的BPO企业，在8个国家拥有15个客户服务中心，利用各个区域的地理优势为合作伙伴提供客户服务、产品体验、和数码体验的流程外包服务。Everise有通晓超过20种语言的人才，提供有扩张性、可持续性、敏捷、和安全的解决方案。

关于Globee

Globee是以母语者服务母语者的新一代多语言客户体验中心。Globee以创新的跨国模式，帮助高成长的品牌与超过20个语言文化背景的顾客进行联系。Globee是Everise和韩国最大的客户管理提供者UBASE的合资企业，其中客户包括世界上最受爱戴的品牌。Globee结合位于马来西亚的前端服务中心，和位于日本的据点，也结合Everise和UBASE两家公司的优势，以较低成本提供高质量的全渠道客户服务体验。

媒体联络人

Illka Gobius
Pinpoint PR
+65 9769 8370
illka@pinpointpr.sg

Jade Randall
Everise
+65 8868 1022
Jade.Randall@weareeverise.com

Related links

Topics

  • Business enterprise

Categories

  • business
  • bpo
  • malaysia
  • kuala lumpur
  • technology
  • work from home
  • customer experience
  • globee
  • work at home
  • remote work
  • cx
  • digital experience
  • covid-19
  • everise
  • next gen bpo

Pinpoint PR (PPR) is an award-winning communications and public relations (PR) consultancy based in Singapore. We specialise in science and emerging technology PR. We (and our clients) have won awards for events publicity as well as financial PR. Visit www.pinpointpr.sg

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