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Tag / compensation

Non-season ticket holders urged to claim compensation for May timetable issues

Non-season ticket holders urged to claim compensation for May timetable issues

Press releases   •   Nov 26, 2018 11:10 GMT

From today, part-time workers and other regular travellers on Thameslink and Great Northern affected by disruption following the introduction of the May 2018 timetable can claim additional compensation

Last call for season ticket holders to claim compensation
GTR invites season ticket holders to claim compensation for May timetable disruption

GTR invites season ticket holders to claim compensation for May timetable disruption

Press releases   •   Sep 25, 2018 09:39 BST

​Govia Thameslink Railway (GTR) is inviting season ticket holders on Great Northern and Thameslink to claim additional compensation for the May timetable disruption in the latest phase of the industry scheme

GTR extends industry compensation scheme to non-season ticket holders on Thameslink and Great Northern

Press releases   •   Aug 28, 2018 14:43 BST

Govia Thameslink Railway is extending the additional industry compensation scheme for Great Northern and Thameslink passengers most affected by disruption caused by the introduction of the May timetable

GTR announces additional compensation for Thameslink and Great Northern passengers

Press releases   •   Jul 04, 2018 20:23 BST

Govia Thameslink Railway has announced a special compensation scheme in agreement with the Department for Transport

Automatic delay compensation for Southern and Gatwick Express passengers
​Automatic delay compensation for Govia Thameslink Railway passengers

​Automatic delay compensation for Govia Thameslink Railway passengers

Press releases   •   Jul 04, 2017 17:56 BST

Thameslink and Great Northern passengers using a key smartcard are now being automatically compensated for delays of 15 minutes or more