Independent repair shops are struggling with rising cost pressures, and half of them are failing to keep up with advanced driver assistance systems
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In 11 out of 13 markets surveyed, consumers spent less in real terms on vehicle maintenance and repair in 2025 than in 2024
57% of car owners (+14% year on year) prefer to buy spare parts from low-cost brands rather than the original equipment manufacturer
Convenience services are now a key differentiator – Vehicle pick-up and drop-off services have gained hugely in importance