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Have the floodgates opened for timeshare loan victims to claim their money back?
Have the floodgates opened for timeshare loan victims to claim their money back?

Press release -

Barclays/Azure loan cancellations open floodgates for other timeshare loan claims

"Just the beginning," says timeshare claims expert, following landmark £48 million Azure/Barclays loan cancellations

Barclays defeat

Recently Barclays Partner Finance confirmed that 1482 timeshare loans will be cancelled following a heroic 4 year battle by timeshare lawyer Adriana Stoyanova. The loans were processed by unregulated, commission only timeshare salespeople who "cited the credibility of Barclays" to convince customers to sign up on the day.

Initially Barclays were only ordered to refund interest paid on the loans, as well as cancelling future interest. Stoyanova and one of the affected consumers, Ivor Williams (together with his support group) refused to accept this decision as fair and fought on, demanding total nullification of the loans. Barclays eventually acceded and not only agreed to completely cancel the loans in question, they will also refund any payments already made and even pay interest of 8% on those payments.

Tip of the iceberg

£48 million is a lot of money," comments Andrew Cooper, CEO of European Consumer Claims (ECC), "but you have to remember this is only one resort, Azure, in a specific two year time period, and only loans with Barclays.

"This is undeniably an important precedent, which hopefully will now be applied to other Azure/Barclays timeshare loans outside the narrow time period considered here.

"The real game changer will be when this turns the spotlight on other potentially unsound partnerships between finance houses and timeshare companies.

"Literally hundreds of thousands other timeshare owners who were also talked into signing up for a life changing loan during a high pressure sales presentation may now have a path to freedom"


Cooper estimates that the amount of 'tainted loans' could conservatively run into billions of pounds. "A couple of years ago M1 Legal, a firm of lawyers collaborating with ECC, took a random sample of £17 million worth of timeshare loans," he says. "They then cross referenced with the FCA website to audit how many of the people processing those loans were not licensed to do so.

"The results of this investigation, while by no means conclusive, indicated a rate of around 44% of timeshare loans to have been managed by personnel who were unlicensed. This figure can be extrapolated to show that billions of pounds worth of timeshare related loans may be unsafe.

If in doubt, seek advice

Andrew Cooper recommends anyone who felt pressured into a timeshare loan while on holiday should seek advice. "It's obviously a case by case process, but many people who have suffered financial hardship due to high pressure sales may find they are entitled to their money back.

"The best places to get advice from are either independent consumer associations, or reputable claims firms (with good reviews)

"Anyone with a timeshare they want to get out of can also get in touch with our team for a free, confidential chat."

Related links




ECC provides timeshare claims services, expert advice and help

E: (for media enquiries):

E: (for client enquiries) EUROPE:  USA:

T: EUROPE: +44800 6101 512 / +44 203 6704 616.  USA: 1-8777 962 010

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Follow European Consumer Claims on Newsdesk here

Follow Andrew Cooper (CEO of European Consumer Claims) on Twitter here

Andrew Cooper background article can be read here


Mark Jobling

Press contact Communications Director Communication +442039962044 European Consumer Claims

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Timeshare Advice Centre is entirely independent of the Timeshare "industry bodies" and the Timeshare resorts/groups that fund them, so we offer genuine, unbiased advice.

Timeshare Advice Centre has its UK Office in Henley-on-Thames, supported by a network of regional offices throughout the UK.

We are a genuinely independent organisation with no connection to the Timeshare "Industry bodies", Resorts, Management Groups, "Resellers" or Exchange networks which benefit (directly or indirectly) from the Timeshare fees that you pay - so the advice and help we offer is genuinely unbiased.

The team at Timeshare Advice Centre have a wealth of experience in all types of timeshare, points and "fractional" schemes and has the legal means of releasing you from unwanted contracts and/or claiming compensation for mis-selling.

Timeshare Advice Centre (TAC)
The Old Boathouse, 26 Thameside,
Henley-on-Thames, Oxfordshire, RG9 2LJ,