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Left:  Julia Roberts plays "Erin Brockovich". Right:  Real life legal champion Adriana Stoyanova
Left: Julia Roberts plays "Erin Brockovich". Right: Real life legal champion Adriana Stoyanova

Press release -

Tenacious timeshare lawyer Adriana Stoyanova compared to "Erin Brockovich" following Barclays win

In November 2020 Barclays Partner Finance (BPF) came under fire for its association with disgraced Maltese timeshare company Azure.  An FCA ruling gave partial redress to the 'mis-sold' clients. This wasn't enough for plucky lawyer Adriana Stoyanova, who battled the banking giant for full refunds.  This month the banking giants threw in the towel...

Barclays Partner Finance admit defeat

After a 4 year, hard fought legal battle, Barclays Partner Finance (BPF) have conceded defeat to determined lawyer Adriana Stoyanova.  BPF will cancel tens of million of pounds worth of loan agreements, issue full refunds, pay 8% interest on payments made, consider claims for further damages caused by their actions, and even wipe mis-sold customers' credit files clean.

Unregulated loans 

As previously reported by the Timeshare Consumer Association (TCA), Azure sales people who processed the loans were neither qualified nor licensed to do so.  There were around £48 million's worth of loans issued between 2014 and 2016 in this manner, which have been challenged via the Financial Conduct Authority (FCA).

Pressure sales

Many timeshare loan recipients reported that commission-only Azure salespeople railroaded them into making big financial decisions on the day, and did little or no affordability checks before processing the paperwork.  Numerous customers found it odd that the same person who was so desperate for the sale was also in charge of the loan procedure.  

These clients reported that the salespeople used the credibility of Barclays to assuage concerns about the sale:  "A world leading bank like Barclays would not be partnering with us unless our organization was beyond reproach," was the message the customers say they were given.  This implied backing by Barclays convinced many people to go ahead with life changing timeshare purchases. 

'Lukewarm' victory

In August the FCA ruled partially in favour of the people issued loans by the unqualified Azure staff.  Those people were awarded back the interest on their loans, but not granted their requests to have the loans nullified completely.   This was not enough for Stoyanova who was determined to accept nothing less than full reimbursement for her clients. 

Appeal announced

Immediately the decision was made to appeal the FCA ruling at the Upper Tribunal. Before the appeal date could even be set however, Barclays contacted the FCA to give in to all of the lawyer's demands.  

Victory

As reported in the Financial Times (18th June 2021) Barclays have decided they no longer want to fight Adriana.  "They gave us everything we wanted," smiles the soft spoken lawyer.  "All 1482 loan agreements in question are nullified.  The payments made so far will be refunded with interest, and importantly the customers will have their credit files wiped clean of any entries relating to these loans.

Media coverage. Financial Times report from 18th June 2021


Adriana is grateful to Andrew Cooper, the CEO of European Consumer Claims (ECC) who funded the 4 year legal effort.  "Without Mr Cooper's huge goodwill and faith in what I was doing, I could never have achieved this success over Barclays Partner Finance."

The  relentless lawyer also believes that this victory is just the start of many more legal challenges against loans issued by partnerships of timeshare companies and finance houses.  "This concession by BPF covers loans written by Azure salespeople in a specific period between 2014 and 2016.  However there are many loans written before 2014, and also in many other timeshare resorts.  These will also be of interest and the net may widen.  My hope is that many other people mis-sold timeshare loans will have the same justice that these 1482 customers have received."

Timeshare advice

For free, expert, independent advice this or on any timeshare related issue, get in touch with the Timeshare Consumer Association,  on the contact details below.

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Timeshare Consumer Association.  Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).  

WhatsApp (message only) +447586871055

TCA provides a central resource of consumer information on timeshare matters for the media and other organisations – We work towards encouraging responsible, honest, timeshare operators.  We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

We are staffed by former and current timeshare owners, as well as former timeshare industry staff.  We know our way around the timeshare business

Timeshare Consumer Association Newsdesk here

Timeshare Consumer Association on YouTube here

Timeshare Consumer Association on Facebook here

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Timeshare Consumer Association on LinkedIn here

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Timeshare Consumer Association website here

    We are a proud member of the UK Small Charities Coalition  

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    Daniel Keating

    Press contact Help desk head

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    Free, expert, impartial timeshare advice since 1997

    Timeshare Consumer Association. Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).
    WhatsApp (message only) +447586871055

    The Timeshare Consumer Association (TCA) was started in 1997 by Sandy Grey, a timeshare owner himself, who became sick of what he saw as repugnant sales practises in the timeshare industry.
    Sandy ran the website diligently from his home in Blythe, gaining a reputation for integrity and fearlessness at a time when some timeshare companies skirted with criminal behaviour and employed unsavoury characters.
    Sandy was gradually joined by other volunteers, disaffected owners and even former timeshare sales staff, sick of the “dishonesty” in the industry as a whole.
    Over the years, Sandy and his band of volunteers built up a huge volume of consumer testimony and knowledge. TCA became the number one source of impartial, expert advice regarding the latest scams as well as organisations that actually can be trusted.
    Sandy sadly passed away in 2013, but he had started a movement that could not be stopped. Consumers continuously contact us to both ask for and give advice, sharing their experiences to help others stay ahead of the industry scams and pitfalls.
    The information is moderated, assessed and categorised under the watchful eye of director Keith Dewhurst. With Keith at the helm, TCA has become the number one timeshare consumer organisation in the world.
    Whilst there are paid employees, the TCA operates on a shoestring budget, relying on volunteers and donations, though these are never accepted from sources that could compromise the organisation´s integrity.
    With your help, we will continue to hold the timeshare industry to account.
    While there is timeshare we need the Timeshare Consumer Association watching.

    Timeshare Consumer Association provides a central resource of consumer information on timeshare matters for both the media and the public. – We work towards encouraging responsible, honest, timeshare operators. We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

    An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

    We are staffed by former and current timeshare owners, as well as former timeshare industry staff. We know our way around the timeshare business.

    A proud member of the UK Small Charities Coalition

    Timeshare Consumer Association
    Artemis House, 4a Bramley Road, Mount Farm
    MK1 1PT Milton Keynes
    Milton Keynes