Skip to content
Fed up.  Customers sick of timeshare dishonesty
Fed up. Customers sick of timeshare dishonesty

Press release -

Enough is enough. Victims fed up with timeshare companies' futile schemes to avoid legal obligations

Timeshare companies -finally being held to account after decades of operating outside the law - are not giving up gracefully.

History of predatory behaviour

Timeshare companies in Spain have never enjoyed a savoury reputation.  In the 80s and 90s they regularly made British media headlines over their high pressure sales, associations with organised crime and for flooding coastal beachwalks with touts called OPCs who would hound holidaymakers' every step.

The business ranged from untrustworthy to pure criminality.  Proceeds of crime were laundered through the operations and the sales people were encouraged to tell any lies necessary to close the sale.  

The torment didn't end when people signed up.  Every year when they returned to their little slice of heaven, more sales people targeted them for never ending upgrades.  

Protective laws

The situation in Spain got so bad that the country's tourism revenue was threatened.  Brits, traditionally the biggest source of income for Spain's holiday hot spots, began seeking less stressful destinations.  Something had to be done to protect the Spanish tourism sector.

Spain reacted with a string of consumer protection laws designed to curb timeshare behaviour.  Among these were mandatory cooling off periods, and no money was allowed to be paid during this time.

Most resorts ignored some or all of the new laws for over a decade.  They illegally made fortunes at the expense of their customers.

Compensation awards

Initially, despite many British owners coming to realise they had illegal contracts, the creaking inefficiency of the Spanish legal system provided protection for the resorts.  They knew that no private individual could navigate the bureaucracy, especially in a second language. 

Then came the claims companies, and suddenly the victims had an avenue for redress.  For a fee the companies would handle the claims process all the way to completion.  All a potential claimant has to do was take a free assessment interview, then if they qualify, pay the fee, and 'release the hounds.'

Once the claims company has a case, they follow it through, doggedly, to its conclusion.  That conclusion is invariably in favour of the victim, who is awarded financial compensation.

Resorts' desperate attempts to avoid paying 

Spanish resorts are now out of options.  Having tried every legal obstruction they can devise, they are faced with paying what they owe.

Some resorts, such as ANFI, have been accused of moving money around between strings of connected companies in futile endeavours to evade honouring the compensation awarded against them

"Consumers are sick of all the manoeuvring," reports Daniel Keating, Information Officer for the Timeshare Consumer Association (TCA).  "Timeshare companies essentially stole money from them.  Justice has caught up with those companies and the courts have awarded compensation to the people who lost money as a result of the resorts' behaviour.

"Now in a last ditch effort to keep the money they illegally took from consumers, the timeshare companies seem to be planning schemes involving carefully managed bankruptcies.

"Luckily for the consumers, the justice system was not born yesterday and neither are the administrators/insolvency practitioners involved.

"No intelligent person would believe that hugely successful operations like Anfi and Club La Costa have no money.  They receive tens of millions of pounds a year in annual fees, many times more than it takes to maintain their buildings.  They own portfolios of luxury real estate.

"The creditors' representatives know what they are doing, and we believe it is a foregone conclusion that they will obtain the money owed by these companies.

Contact us   

If you are not sure what to believe, are confused about the contradictory messages around compensation claims and your resort, or just need unbiased advice on any timeshare related matter, contact us, at the Timeshare Consumer Association.

Related links

Subjects

Categories

Regions


Timeshare Consumer Association.  Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).  

WhatsApp (message only) +447586871055

TCA provides a central resource of consumer information on timeshare matters for the media and other organisations – We work towards encouraging responsible, honest, timeshare operators.  We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

We are staffed by former and current timeshare owners, as well as former timeshare industry staff.  We know our way around the timeshare business

Timeshare Consumer Association Newsdesk here

Timeshare Consumer Association on YouTube here

Timeshare Consumer Association on Facebook here

Timeshare Consumer Association on Medium here

Timeshare Consumer Association on LinkedIn here

Timeshare Consumer Association on Quora here

Timeshare Consumer Association website here

    We are a proud member of the UK Small Charities Coalition  

    Press contacts

    Daniel Keating

    Press contact Help desk head

    Related content

    Free, expert, impartial timeshare advice since 1997

    Timeshare Consumer Association. Contact us on: T: 01908881058 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).
    WhatsApp (message only) +447586871055

    The Timeshare Consumer Association (TCA) was started in 1997 by Sandy Grey, a timeshare owner himself, who became sick of what he saw as repugnant sales practises in the timeshare industry.
    Sandy ran the website diligently from his home in Blythe, gaining a reputation for integrity and fearlessness at a time when some timeshare companies skirted with criminal behaviour and employed unsavoury characters.
    Sandy was gradually joined by other volunteers, disaffected owners and even former timeshare sales staff, sick of the “dishonesty” in the industry as a whole.
    Over the years, Sandy and his band of volunteers built up a huge volume of consumer testimony and knowledge. TCA became the number one source of impartial, expert advice regarding the latest scams as well as organisations that actually can be trusted.
    Sandy sadly passed away in 2013, but he had started a movement that could not be stopped. Consumers continuously contact us to both ask for and give advice, sharing their experiences to help others stay ahead of the industry scams and pitfalls.
    The information is moderated, assessed and categorised under the watchful eye of director Keith Dewhurst. With Keith at the helm, TCA has become the number one timeshare consumer organisation in the world.
    Whilst there are paid employees, the TCA operates on a shoestring budget, relying on volunteers and donations, though these are never accepted from sources that could compromise the organisation´s integrity.
    With your help, we will continue to hold the timeshare industry to account.
    While there is timeshare we need the Timeshare Consumer Association watching.

    Timeshare Consumer Association provides a central resource of consumer information on timeshare matters for both the media and the public. – We work towards encouraging responsible, honest, timeshare operators. We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

    An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

    We are staffed by former and current timeshare owners, as well as former timeshare industry staff. We know our way around the timeshare business.

    A proud member of the UK Small Charities Coalition

    Timeshare Consumer Association
    Artemis House, 4a Bramley Road, Mount Farm
    MK1 1PT Milton Keynes
    Milton Keynes