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Should we stay or should we go?
Should we stay or should we go?

Press release -

More panic and uncertainty over foreign travel for timeshare owners

Unlike regular holidaymakers, the 650,000 Brits who own timeshare are committed to paying for holidays even if they don't use them.  Over 70% of those people own in Spain, which remains on the Amber List

12 countries on the Green List

The UK government has sanctioned 12 destinations for quarantine free travel, many of which are long haul or not mainstay British holiday choices.  

Portugal is now on the greenlist however and Thomas Cook reports that 75% of all its bookings are for that country.

Even though it is Green Listed, travel to Portugal is "far from smooth" according to couple Hakon and Vanessa flying from London to Faro.  "It feels like we are all a bunch of guinea pigs," Hakon said in a BBC article.  "Thankfully we got there in the end, but it has been stressful organising all the tests and documentation."  Hakon and Vanessa were still worried they may have missed something "despite checking the requirements a hundred times."  They also had trouble with the online BA check in, and found it very hard to get hold of anyone to help due to COVID affected staff levels.

Spain on the Amber List

As an Amber List country, technically Brits can travel to Spain since UK government restrictions were lifted.  However as well as the barrage of PCR tests and passenger locator form, travellers are also required to quarantine for 10 days on return to the UK, turning a 14 day holiday into 24 days off work/school

The 455,000 Brits who own timeshare in Spain face a dilemma:  They are already committed to paying an average of around £1000 in annual fees even if they don't use their timeshare.  Should they pay the extra money and go through all the tests and quarantine to use their week, or should they accept losing their annual fee money and holiday in a Green List country, or even at home?

"It's a tough call," says Daniel Keating, information officer for the Timeshare Consumer Association (TCA).  "Even someone who accepts the extra costs, tests and quarantine knows that their holiday could be cancelled if the government bans travel again following a spike in cases.  

"Owners know they can face an uphill battle to get flights refunded if they are cancelled. The Competition and Markets Authority (CMA) are doing their best to push travel companies to refund consumers over cancellations, but many firms are resisting, and the CMA has already had to take action against five of them."

Highlighting timeshare shortcomings.

Keating reports that the pandemic has led many timeshare owners to conclude that their memberships are inflexible, expensive and outdated"Often they were sold the commitment as a bonus.  This membership would force them to take a holiday and spend time with their family.  Many hard working parents saw value in this, and signed up.  Since COVID took hold, people are realising the truth.  Timeshare doesn't force you to take a holiday, it only forces you to pay for a holiday

"The calls and emails we get at the TCA are mainly about two subjects, timeshare compensation or timeshare relinquishment.  Some people are lucky enough to be able to claim compensation for being mis-sold, but even those who can't are usually still able to escape the commitment of their membership.

"For those people looking to get out of their memberships, we do advise caution," warns Daniel.  "The majority of firms offering this service are aiming to steal your money

"If you need advice on this, or any other timeshare related issue, get in touch with us on the details below."

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Timeshare Consumer Association.  Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).  

WhatsApp (message only) +447586871055

TCA provides a central resource of consumer information on timeshare matters for the media and other organisations – We work towards encouraging responsible, honest, timeshare operators.  We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

We are staffed by former and current timeshare owners, as well as former timeshare industry staff.  We know our way around the timeshare business

Timeshare Consumer Association Newsdesk here

Timeshare Consumer Association on YouTube here

Timeshare Consumer Association on Facebook here

Timeshare Consumer Association on Medium here

Timeshare Consumer Association on LinkedIn here

Timeshare Consumer Association website here

    We are a proud member of the UK Small Charities Coalition  

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    Daniel Keating

    Press contact Help desk head

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    Free, expert, impartial timeshare advice since 1997

    Timeshare Consumer Association. Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).
    WhatsApp (message only) +447586871055

    The Timeshare Consumer Association (TCA) was started in 1997 by Sandy Grey, a timeshare owner himself, who became sick of what he saw as repugnant sales practises in the timeshare industry.
    Sandy ran the website diligently from his home in Blythe, gaining a reputation for integrity and fearlessness at a time when some timeshare companies skirted with criminal behaviour and employed unsavoury characters.
    Sandy was gradually joined by other volunteers, disaffected owners and even former timeshare sales staff, sick of the “dishonesty” in the industry as a whole.
    Over the years, Sandy and his band of volunteers built up a huge volume of consumer testimony and knowledge. TCA became the number one source of impartial, expert advice regarding the latest scams as well as organisations that actually can be trusted.
    Sandy sadly passed away in 2013, but he had started a movement that could not be stopped. Consumers continuously contact us to both ask for and give advice, sharing their experiences to help others stay ahead of the industry scams and pitfalls.
    The information is moderated, assessed and categorised under the watchful eye of director Keith Dewhurst. With Keith at the helm, TCA has become the number one timeshare consumer organisation in the world.
    Whilst there are paid employees, the TCA operates on a shoestring budget, relying on volunteers and donations, though these are never accepted from sources that could compromise the organisation´s integrity.
    With your help, we will continue to hold the timeshare industry to account.
    While there is timeshare we need the Timeshare Consumer Association watching.

    Timeshare Consumer Association provides a central resource of consumer information on timeshare matters for both the media and the public. – We work towards encouraging responsible, honest, timeshare operators. We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

    An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

    We are staffed by former and current timeshare owners, as well as former timeshare industry staff. We know our way around the timeshare business.

    A proud member of the UK Small Charities Coalition

    Timeshare Consumer Association
    Artemis House, 4a Bramley Road, Mount Farm
    MK1 1PT Milton Keynes
    Milton Keynes