Voyado, the European technology company built for retail, today announced that it is becoming the agentic OS for retail. The move reflects a shift in how retailers interact with technology, as AI assistants increasingly become part of everyday business operations and consumer shopping journeys.
Keyword search is failing shoppers, and Voyado has the ability to resolve this for its client, H&M. Working with Voyado, the retail-first agentic CX suite, H&M moved from basic keyword matching to intent-driven discovery across more than 60 markets. The result: customer exits down 30% and soft exits reduced by 80%.
Voyado enhances its AI agent, Bonnie, for retail with new features in audience segmentation and campaign localization. These capabilities allow marketers to automate processes and create personalized, localized content effortlessly, transforming AI from a tool into a trusted autonomous agent.
New report from Voyado and Retail Economics reveals a structural gap holding back AI's impact in retail
Voyado has appointed Katarina Nordin as its new Chief Marketing Officer. She joins Voyado from Adyen, where she most recently served as Senior Vice President, Head of Marketing & Revenue Operations.
SaaS company Voyado today announced the acquisition of Swedish-founded WasHere, a fast-growing platform for digital membership cards in Apple and Google Wallet. The acquisition is a strategic move that strengthens Voyado’s overall offering within omnichannel customer experience and loyalty for retailers.
This month, we’re unpacking what happened during Black Week 2025. From the sectors that picked up speed to the ones that hit a slowdown, the data shows just how fast consumer behavior is shifting. Shoppers were more intentional, more selective, and more responsive to the right offer at the right time.
Black Week continues to be the most important shopping period of the year for many retailers — and for the Voyado suite, it’s the ultimate test of stability, speed, and scalability. This year was no exception.
Voyado is proud to announce that Graham Broomfield and Martijn van der Zee have joined the Voyado Advisory Board.
Last year’s Love Generation left us with energy, ideas, and a stronger sense of community. Now we’re bringing it back—bigger than ever before. On Thursday, September 25, SPACE in Stockholm will host more than 500 attendees for a day built around what really matters in modern retail: customer experience, loyalty, retail media, and how to grow in an increasingly global market.
Swedish SaaS company Voyado today announces that certain fund entities affiliated with global investment firm Viking Global Investors LP will become its new majority shareholder. The investment will strengthen Voyado’s ability to scale product development with a continued focus on delivering measurable business value to the retail sector.
Voyado, the leading customer experience platform for retail, today announced a strategic partnership with eCube GmbH, one of Germany’s foremost experts in digital commerce strategy and implementation.
