Lean Management, a key to success

The Lean Management short course “Lean Management as quality and operations management tool in hospitality” by Jalmari Eklund on February 18th and March 3rd was executed with a great success meaning that the participants, who came to the first day being not aware to the full extent what Lean is all about, started their second day with great enthusiasm.

The overall objective for the course was to give participants practical knowledge and useful tools for understanding the huge business potential of Lean Management, focusing on the importance of continuous improvement, and understanding of customer value as a core element of success. The course also taught why employee engagement is the key process to service excellence in hospitality business.

The coach Jalmari Eklund, with over 25 years of experience in service business, strongly believes that by investing both customer experience and employee engagement, hospitality operations can reach the level of excellence. In rapidly changing business environment, the true power of human capital is an essential element of success.

Lean seems to be one of the latest trends as, at the same time with our course, the local business daily Äripäev published a book on the very same topic.