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Puerto Calma members rally behind Marina Starkey on the Facebook group
Puerto Calma members rally behind Marina Starkey on the Facebook group

Press release -

Outpouring of support for Puerto Calma owner Marina Starkey over illegal immigrant situation

Since frustrated timeshare owner Marina Starkey poured out her heart to the Timeshare Consumer Association (TCA) recently, other Holiday Club Canarias owners have flocked to support and agree with her.  

Lives in danger

Marina has been a contented member of exclusive Canary Island timeshare club, Puerto Calma for 12 years.  Marina lives in the UK but travels for 2 or 3 months a year to stay in the little resort overlooking Puerto Rico harbour.  During the pandemic, the Holiday Club Canarias (HCC) have allegedly been charging members in full (despite them not being able to use the club), but then selling the the inventory again, this time to the Red Cross to house illegal immigrants.

"This horrified both myself, and the other owners," says Starkey.  "Instead of encouraging illegal immigrants to migrate safely and legally, those people are being incentivised to make a dangerous crossing at sea by the reward of luxury accommodation, free food and a new life.  People's lives are being endangered so that HCC, it's director Calvin Lucock, and his wife Unn Tove Saetran can make more money by selling something already paid for by the members, and feeding them from the Aqui restaurants."

"Calvin seems to think its ok that these people make the illegal journey, because (as he says): 'They are not born with a European passport so they can’t travel in the same way I can,'" quotes Marina, "whereas us members believe that the authorities are better placed to make decisions about who can travel than Calvin.  I mean if a bank won't let me take money out legally, should I then feel at liberty to take it out by any means I see fit?  Of course not."

Media misinformation

The mainstream media's support of Calvin's actions drove Marina to speak out to the TCA, and when she did other 'marginalised' Puerto Calma owners contacted her in support both by private message and on the Friends of Puerto Calma Facebook page.

"I've been blown away by the positive feedback I have received since the TCA article," confesses Marina.  "The mainstream media's kneejerk reaction when illegal immigrants are involved is to immediately take a position against the members, rather than actually speak to us and get our side of the story.  

"My inbox hasn't stopped pinging with messages from Puerto Calma members saying that they dared not speak up in case the media portrays them as bigots.  This is the trouble.  Calvin, Unn Tove and Holiday Club Canarias have successfully positioned themselves as 'champions of the downtrodden'.  Anyone daring to disagree that Calvin and his cronies are riding around on unicorns, dispensing charity and love, is subjected to character assassination from journalists who have never spoken to any  Puerto Calma members, or been here to see what is going on."

The TCA article was posted on the Facebook page, and immediately messages of encouragement for Marina began peppering the comments section.

The comments universally agree with Marina's take on the situation, praising her for having the courage to speak up.

"Thanks for speaking up for us."  Marina praised by other members

More problems at Puerto Calma

Members are also reporting in the group that a storage room, used by members to keep summer clothes safe between visits has been broken into, suitcases smashed open and clothes, alcohol and even electronic goods stolen while the illegal immigrants were the only people staying onsite.  According to members, this storage room has never been targeted in the past.  Members also claim they we were not informed by Puerto Calma staff until they arrived, meaning they then had to go out and buy new clothes for their holidays


Marina herself reports that the pool is being used for washing clothes and personal hygiene.  "I really am at the end of my tether.  There is nothing 'humanitarian' about Calvin and Unn Tove's actions.  It is illegal immigrants being taken advantage of to keep Holiday Club's profit up by selling something that doesn't belong to them, and to keep Unn Tove's restaurants full.  I won't stop until we get justice."

Have your say

Are you a Puerto Calma owner, or even a Holiday Club Canarias staff member?  Do you agree with Marina and the other members quoted here, or do you agree with Calvin and Unn Tove that they are just trying to help.

If you would like to comment or give another perspective, please email us on enquiries@timeshareadvice.org and we will do our best to give you a platform for your voice to be heard.

If you are a fed up timeshare owner, and want advice on either escaping from your membership or claiming compensation for your club's behaviour, contact us at the Timeshare Consumer Association for free, impartial advice

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Timeshare Consumer Association.  Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).  

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TCA provides a central resource of consumer information on timeshare matters for the media and other organisations – We work towards encouraging responsible, honest, timeshare operators.  We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

We are staffed by former and current timeshare owners, as well as former timeshare industry staff.  We know our way around the timeshare business

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    Free, expert, impartial timeshare advice since 1997

    Timeshare Consumer Association. Contact us on: T: +44 2036704588 or +44 2035193808 (ask for Daniel), E: enquiries@timeshareadvice.org (Address to Daniel).
    WhatsApp (message only) +447586871055

    The Timeshare Consumer Association (TCA) was started in 1997 by Sandy Grey, a timeshare owner himself, who became sick of what he saw as repugnant sales practises in the timeshare industry.
    Sandy ran the website diligently from his home in Blythe, gaining a reputation for integrity and fearlessness at a time when some timeshare companies skirted with criminal behaviour and employed unsavoury characters.
    Sandy was gradually joined by other volunteers, disaffected owners and even former timeshare sales staff, sick of the “dishonesty” in the industry as a whole.
    Over the years, Sandy and his band of volunteers built up a huge volume of consumer testimony and knowledge. TCA became the number one source of impartial, expert advice regarding the latest scams as well as organisations that actually can be trusted.
    Sandy sadly passed away in 2013, but he had started a movement that could not be stopped. Consumers continuously contact us to both ask for and give advice, sharing their experiences to help others stay ahead of the industry scams and pitfalls.
    The information is moderated, assessed and categorised under the watchful eye of director Keith Dewhurst. With Keith at the helm, TCA has become the number one timeshare consumer organisation in the world.
    Whilst there are paid employees, the TCA operates on a shoestring budget, relying on volunteers and donations, though these are never accepted from sources that could compromise the organisation´s integrity.
    With your help, we will continue to hold the timeshare industry to account.
    While there is timeshare we need the Timeshare Consumer Association watching.

    Timeshare Consumer Association provides a central resource of consumer information on timeshare matters for both the media and the public. – We work towards encouraging responsible, honest, timeshare operators. We also publicly expose negative consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

    An important part of our mission is to lobby UK and European Governments and regulatory bodies for improved consumer protection in the timeshare environment and collect information on frauds and mis-selling, for action by enforcement authorities.

    We are staffed by former and current timeshare owners, as well as former timeshare industry staff. We know our way around the timeshare business.

    A proud member of the UK Small Charities Coalition

    Timeshare Consumer Association
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