News -

Hospitality Insiders Club Estonia was succesfully launched

Hospitality Insiders Club Estonia was successfully launched on Wednesday 23rd September in the beautiful facilities of Palace Hotell, Tallinn. There were 23 professionals to prove the historical starting moment of a new kind of network of Estonian hospitality managers. 

HIC ParticipantsHospitality Insiders Club's idea is to bring new ideas and tools to club members' daily work as well 

as to share best practices. There is always a certain theme in every event which binds the academic part and case study together.

Tools for motivating the personnel

In the first Hospitality Insiders Club event in Estonia, the theme was motivating personnel – a very crucial and important issue for every manager in the service business. The quality and the customer experience heavily depends on the human touch – how your personnel treats the customer, which leads to the question: how motivated are they to do their work?.

Meri Vehkaperä Senior Lecturer Meri Vehkaperä from Haaga-Helia managed to prove that motivation can be enhanced with intrinsic rewards rather than extrinsic ones. With intrinsic rewards, Meri referred to as “soft ways” of awarding of a well done job. She pointed that feedback, recognition, trust and good relationships in the working community are more important to employees than financial benefits and bonuses.

Meri Vehkaperä presented the results of a research which indicated that people who get positive feedback are the most motivated in their work. Employees who get developing (some might say negative) feedback, are the second motivated. People who never get feedback are the most de-motivated since their work doesn’t seem to have a meaning.

 Also Kaido Ojaperv, hotel Director of Palace Hotell, emphasized the meaning of feedback: “Employees live from feedback”.

Kaido Ojaperv opened with the values of Palace Hotell – the same which also Meri Vehkaperä 

raised in her presentation. Ojaperv underlined three cornerstones he wants his employees to feel:

Kaido Ojaperv

  • Autonomy – desire to drive own lives as well as own duties at work
  • Mastery – doing something big, something that matters
  • Purpose – doing something bigger, making world a better place

Meri showed an interesting video of those important cornerstones:

The participants seemed to find the day very interesting. Many new contacts were made and new ideas taken into workplaces. See you again in November 2015!

Text: Elisa Aunola

Learn more and join the Hospitality Insiders Club Estonia  here >

Related links

Topics

  • Education

Categories

  • hotels
  • restaurants
  • finland
  • training
  • motivation
  • estonia
  • hospitality
  • club
  • tourism
  • education
  • personnel
  • feedback

Related content

Haaga-Helia launches Hospitality Short Courses on Estonian market

After launching its first content activity – the Hospitality Insiders Club on September 23 - on the Estonian market, 5 different Business Training Short Courses for hospitality enterprises on a number of key subjects requested by the local business stakeholders will be delivered starting from October.

Haaga-Helia and Estonian Business School started cooperation developing Estonian Hospitality business and know-how

Haaga-Helia and the Estonian Business School started a cooperation developing the Estonian Hospitality business and know-how, by signing a Memorandum of Understanding and Cooperation Framework Agreement on 9.9, at the Hospitality Knowhow Conference held by the Haaga-Helia Hospitality Compentence Centre in Estonia at EBS

Haaga-Helia joins Estonian Hotel and Restaurant Association

Haaga-Helia Hospitality Competence Centre in Estonia / Haaga-Helia UAS has become a member of the Estonian Hotel and Restaurant Association as of today. The Estonian Hotel and Restaurant Association is a representative organisation of employers that is public, voluntary and operates on democratic principles. The Estonian Hotel and Restaurant Association was established on 12 February 1992.

Haaga-Helia Hospitality Centre in Estonia launching on 9.9 at EBS

The launching of the Haaga-Helia Hospitality Centre activities on the Estonian market takes place on September 9 with the Haaga-Helia Hospitality Know-How Conference held at the Estonian Business School (EBS) main building (A.Lauteri 3, Tallinn).

Finnish food tourism and BOSS food tourism project in Estonia presented to Baltic Sea Region stakeholders

Ain Hinsberg and Varri Väli presented the Finnish food tourism and BOSS food tourism project in Estonia presented to the Baltic Sea Region food and tourism stakeholders at the seminar convened by the Estonian Ministry of Agriculture on July 23-24 at Olustvere, Estonia.

Haaga-Helia Hospitality Know-How Conference kicks off its market presence in September

The launching of the Haaga-Helia Hospitality Centre activities on the Estonian market takes place on September 9th, 2015 with the Haaga-Helia Hospitality Know-How Conference held at EBS.

Why is Haaga-Helia coming to Estonia?

Haaga-Helia, as the largest provider of hospitality and tourism education Finland and Northern Europe, recognizes the needs and changes in the current and future business environments and has decided to go global, since the further growth opportunities on the domestic market are limited and in its nature, hospitality and tourism education is an international and global discipline

A brief outline of Haaga-Helia's partner in Estonia: Estonian Business School EBS

Established in 1988, EBS is the oldest privately owned business university in the Baltics. With more than 1500 students, EBS’s goal is to provide enterprising people with academic knowledge, skills and values for its successful implementation.

Haaga-Helia meets Estonian tourism and hospitality key stakeholders

On June 18-19 the representatives of Haaga-Helia Hospitality Centre in Estonia/Tallinn visited a number of Estonian tourism and hospitality key stakeholders in order to introduce Haaga-Helia and planned launching activities in Tallinn in the autumn.

Hospitality Insiders Club networks professionals

Hospitality Insiders Club is a new network for hospitality professionals who wish to learn about new business solutions, hear about current issues and socialize with the colleagues with same ambitions.

Hotel Industry Seminar in November helps in profit-making

​Haaga-Helia will organize a Hotel Industry seminar in November together with Estonian Business School (EBS). Key note speakers will be CEO Jere Talonen from Into Coaching and Consulting Ltd and Dr. Pasi Tuominen from Haaga-Helia.

A Successfully Launched Third Short Course by Haaga-Helia, in Estonia

After the first two short courses (October 6th and 28th on the subject of Hospitality Industry Managerial Accounting by the Timo Saranpää and November 5th the course „Demand Management for Hospitality Leaders“ by Jere Talonen the short course delivery continued with the first day of the course “Principles and Practices of Hospitality Revenue Management on November 17th delivered by Nina Niemi.

Association of Estonian Tourism Education visits Finland in study mission

Haaga-Helia Hospitality Competence Center in Estonia arranged study visit to Finland for Association of Estonian Tourism Education during October 7–9. HHHCCE also supported the visit by leading the group, done by Maria Velez and Ain Hinsberg. The delegation of 14 visited Haaga-Helia campuses in Porvoo, Pasila and Haaga, Helmi College, Haaga Restaurant School, Haaga-Perho and Edupoli.

Haaga-Helia in Estonia Supported Receptionist of the Year 2015 Competition

On the 7th of October „The Receptionist of the Year 2015“ competition was held in Tallinn at Tallinnhotels Hotel Palace. 13 hotels from Tallinn were represented by their best talents in order to reach the highest prize – becoming the best receptionist in Estonia this year.

First Short Course by Haaga-Helia in Estonia Finished Successfully

The opening short course of the Haaga-Helia Hospitality Competence Center in Estonia training calendar 2015-2016 has been finished successfully – with very positive feedback from the participants and also the coach enjoying the feeling of accomplishment.

Lean Management, a key to success

The Lean Management short course “Lean Management as quality and operations management tool in hospitality” by Jalmari Eklund on February 18th and March 3rd was executed with a great success meaning that the participants, who came to the first day being not aware to the full extent of what Lean is all about, started their second day with great enthusiasm.

Haaga-Helia sponsored SAUCE2015

Haaga-Helia/HHHCCE sponsored and was present at the SAUCE2015 event - a new type of business forum and social event for restaurant professionals with a passion for excellence targeting chefs, artisans, farmers, drinks people, managers, entrepreneurs, visionaries, service experts, commercial wizards, food geeks, wine lovers, etc.

HHHCCE celebrated World Tourism Day with Seminar

HHHCCE celebrated the World Tourism Day on September 25th with a seminar “Impact is Imminent” held at EBS. The event was co-arranged with Estonian Travel and Tourism Association and Association of Estonian Tourism Education. About 60 participants representing mostly the public and educational sectors related to hospitality and tourism in Estonia.

Tallinn FoodFair showcased Haaga-Helia Hospitality Competence Center

​The 16th Tallinn FoodFair (TFF) - an internationally recognized source of trade opportunities for food-related industries - from hotels, restaurants and catering services to retailers, importers, producers – was held in Tallinn on October 28-30.

The Second Hospitality Insiders Club Estonia was Innovative & Trendy

​The second Hospitality Insiders Club Estonia held on November 25th at Restaurant NEH in Tallinn focused on innovation and trends in hospitality industry. The keynote presentation on how trends influence the tourism and hospitality industry was delivered by the expert Dr Pasi Tuominen (Haaga-Helia UAS).

Latvia, next in Haaga-Helia's radar?

​Ain Hinsberg was invited by the ​Latvian Hotel and Restaurant Association to participate on behalf of Haaga-Helia UAS/Haaga-Helia Hospitality Competence Center in Estonia. The event was held on November 17th, at the associations annual conference in Riga. Hinsberg's role was to present Haaga-Helia's activities in Estonia and the options for launching some similar ones in Latvia.

Short Courses in Estonia are Mission Accomplished!

Haaga-Helia Hospitality Competence Centre in Estonia delivered successfully 6 short business courses during the pilot study year 2015/16. The events – mostly 2-days per course - were held at the EBS main building and the average number of participants per course was around 15. All in all, over 25 participants were present during the exciting opening year.

Estonian Hospitality Insiders Club – Mission Completed!

Haaga-Helia Hospitality Competence Centre in Estonia delivered successfully 4 Hospitality Insiders Club events during the pilot study year 2015/16. The same format has been run in Finland by Haaga-Helia for 3 years now successfully. The events – 1-day per club meeting - brings together managers and experts from the hospitality field from all over Estonia.